Frequently Asked Questions (FAQs)
Welcome to Cas Health’s FAQs! As Occupational Therapists specialising in supporting NDIS participants and Home Care Package clients, we’re here to answer your most common questions. Whether you’re seeking support for yourself, your clients, or your loved ones, our goal is to provide clarity, guidance, and the personalised care you deserve.
FREQUENTLY ASKED QUESTIONS
General FAQs
Occupational Therapy is a form of allied health that works with individuals to improve and/or maintain their ability to participate in daily life and meaningful tasks despite their health condition and/or injury.
Occupational Therapy can help individuals who are experiencing difficulty with completing a task or occupation due to a physical, mental, or cognitive health condition or injury. This includes anyone needing support with their independence, safety, or capacity to participate in everyday activities.
An Occupational Therapist can work with you to:
- Improve your independence and capacity to participate in daily life and specific tasks you might be having difficulty with.
- Assess your needs and implement interventions such as:
- Prescribing equipment.
- Modifying your environment.
- Teaching strategies to help you complete tasks in a way that works for you.
- Supporting you to achieve your personal goals and maintain your quality of life.
Yes! Both NDIS participants and Support At Home recipients can access Occupational Therapy through their funding. We’ll work with you and your care team to make the process seamless.
You can send us an enquiry or a referral directly by clicking here, or by asking your Home Care Package care manager or NDIS support coordinator to contact us. Alternatively, reach out directly via:
- Phone: 0473 864 265
- Email: admin@cashealth.com.au
NDIS-Specific FAQs
An FCA is a comprehensive assessment conducted by an Occupational Therapist to:
- Evaluate your strengths, challenges, and goals.
- Determine the supports you need to achieve independence and participate in daily activities.
- Provide evidence for your NDIS plan or plan review, including recommendations for assistive technology, home modifications, and therapy services.
We can help with a wide range of assistive technology, including:
- Mobility aids (e.g., wheelchairs, walkers).
- Personal care equipment (e.g., shower chairs, commodes).
- Adaptive tools for daily living (e.g., cutlery, dressing aids).
- Beds, seating, and pressure care equipment. Our OTs will work with you to trial and prescribe the right equipment for your needs and guide you through the funding process.
Yes, we specialise in recommending and coordinating home modifications, such as:
- Installing grab rails, ramps, or handrails.
- Widening doorways for wheelchair access.
- Renovating bathrooms for safety and accessibility. We work closely with you, your builder, and the NDIS to ensure your home is tailored to your needs.
Our services are fully aligned with NDIS goals. We:
- Assess your needs and recommend supports.
- Provide detailed reports for NDIS plan reviews.
- Help you navigate the NDIS process, ensuring you receive the funding and services required to meet your goals.
FREQUENTLY ASKED QUESTIONS
Support At Home FAQs
Occupational Therapists can:
- Improve safety at home with equipment and modifications.
- Assist with maintaining independence in tasks like cooking, dressing, and bathing.
- Prevent falls and injuries through education and intervention.
- Support carers by providing strategies and tools to reduce caregiver strain.
Our services can be funded through your Support At Home Package, with approval from your provider. We’ll work with you and your provider to ensure funding is allocated to the supports that matter most.
Yes, we can assist with both. From simple solutions like installing grab rails to larger projects like bathroom renovations, we’ll ensure your home meets your needs.
Additional FAQs
We aim to complete and deliver initial OT reports within 7-10 business days after your assessment. If it’s urgent, let us know, and we’ll do our best to expedite the process. If you are needing a more complex report such as an FCA or Home and Living report, this will take longer. Please reach out to us to find out our current wait-times.
Yes! We offer telehealth appointments for assessments, consultations, and therapy sessions when in-person visits are not possible.
Cas Health provides mobile occupational therapy for adults in Melbourne’s northern and western suburbs, with home visits also available in selected inner Melbourne locations. We have limited availability in eastern suburbs, depending on the client’s location and therapist availability.
We do not cover every Melbourne suburb. Please include the client’s suburb and postcode when making an enquiry or referral so our team can confirm coverage and availability. You can also call us on 0473 864 265.
If you or someone you care for is experiencing challenges with mobility, self-care, or daily tasks, or if you’re considering assistive technology or home modifications, an OT can help. Contact us for an assessment to identify your needs.
Our Range of Occupational Therapy Services
Functional Capacity Assessment
Comprehensive assessments to evaluate NDIS participants’ abilities, daily living skills, mobility, and support needs for funding and independence.
Assistive Technology
Assessments to recommend mobility aids, adaptive equipment, and NDIS-funded solutions for greater independence and daily living support.
Home Modifications
Enhance accessibility, safety, and independence in your home, with expert assessments and tailored solutions for mobility and daily living needs.
Training and Education
Manual handling, assistive equipment use, pressure care, and task-specific strategies to enhance safety, mobility, and independence.
Home and Living Assessment
Expert assessment and reporting for NDIS SIL, SDA, and ILO options, to support safe, accessible, and independent living.
Home Workspace Ergonomics
Expert recommendations to improve posture, accessibility, and safety for daily tasks and work productivity.
Occupational Therapy for the Elderly
Supporting Older Adults to Live Independently at home by Enhancing safety, mobility, and daily function through expert OT services.
NDIS Occupational
Therapy
Supporting independence, mobility, and daily living with expert assessments, assistive technology, and home modifications to individuals on the NDIS.
My Aged Care Support At Home
We work with older adults to deliver Occupational Therapy services for home environment and community-based assessment and intervention to improve safety, improve independence, reduce falls and enable you to continue living at home. We can help with recommendations for equipment and home modifications, and task-specific training and education
